Shipping policy

Shipping Policy

Free shipping
Every order ships free within the U.S. No minimums, no surprises at checkout.

Processing time
Every hat and beanie is personalized to order, so please allow 5–7 business days for production before your order ships. You’ll get a confirmation email with tracking as soon as it’s on the way.

Delivery time
Once shipped, most U.S. orders arrive within 3–7 business days. Orders to Hawaii, Alaska, and U.S. territories may take a few days longer.

Where we ship
We currently ship within the United States.

Address accuracy
Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrect address provided by the customer. If you spot a mistake, email hello@southbysouthpac.com right away and we’ll fix it if the order hasn’t shipped yet.

Lost or delayed packages
If your tracking hasn’t updated in 7 days, or it shows delivered and you can’t find it, email hello@southbysouthpac.com with your order number and we’ll make it right with the carrier.