Refund policy

Personalized items
Every Southbysouthpac hat and beanie is personalized to order, so personalized items are final sale and can't be returned or exchanged.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, email hello@southbysouthpac.com within 14 days of delivery. Include your order number and a photo. We'll replace it or refund you in full, including shipping.

Non-personalized items
Unworn, unwashed items with tags attached can be returned within 30 days of delivery. Email us to start a return. Return shipping is on the customer unless the item was our error.

Refunds
Approved refunds go back to your original payment method within 5–10 business days of receiving the return.

Order changes and cancellations
Personalization goes into production quickly. Email us within 24 hours of ordering for any changes or cancellations.